frequently asked questions

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What's the shelf life of a cookie?

The shelf of for our cookies is between 2-3 months. The question inside the cookie has a lifetime shelf life ;)

What are your cookies made of?

Our cookies are contain all natural ingredients with a mixture of wheat flour, butter, eggs, sesame seeds, and vanilla extract.

What happens after I place an order?

Once your order is placed, you'll see a Thank You Page, including your order confirmation number. You will also receive an email confirmation of your order.

Will I receive order and delivery confirmations?

After your order is submitted, you'll receive a series of emails with the status of your order. Please enter a valid email address when you provide your billing information to ensure you receive them.

  • Order Confirmation Email: This email will let you know your order has been received. If you don't receive this email, please get in touch with us immediately at hello@fortunequestions.com. You can also check your spam folder.

  • Shipping Confirmation Email: This is to let you know that your order has shipped. For more information on our Shipping, please click here.

When will my order ship?

We will ship your order out within 5 business days for orders placed by 1 pm PST. For more information on Shipping, click here. For expedited order processing, please email us at hello@fortunequestions.com and select the fastest shipping method at checkout.

How much is shipping?

Standard shipping across the United States is free, really! Outside the United States, shipping will depend on your destination and service selection at checkout. For more information on shipping, please click here.

What if I am not satisfied with my purchase?

We believe in customer satisfaction and will work with you to ensure you are happy with your purchase. If your order arrives damaged or we've shipped you the wrong item, please contact us at: hello@fortunequestions.com